Privacy Statement
Version: October 2025
1. Who is responsible?
This privacy statement applies to: Fons Bollen – Local Tour Guide Maastricht
- Email: hello@fonsbollen.nl
- Website: www.fonsbollen.nl
Fons Bollen is the controller within the meaning of the General Data Protection Regulation (GDPR).
2. Personal data that are processed
When using this website or during contact moments, the following data may be processed:
- First and last name
- Email address
- Phone number
- Any message or booking information
- Payment details (if applicable)
- Website visitor data (via cookies or statistics)
3. Purposes of the processing
The personal data will only be used for:
- Answering questions or reservation requests
- Confirming and carrying out booked tours
- Processing payments
- Improving the website and services
- Any legal obligations (such as administration)
Processing is always based on a legitimate interest, performance of an agreement, or your consent.
4. Retention period
Personal data will not be kept longer than necessary:
- Booking data: maximum 2 years after the tour
- Invoice and administrative data: 7 years (legal retention period)
- Email correspondence: maximum 1 year
- Newsletter data: until you unsubscribe.
5. Sharing with third parties
Your data will not be sold or rented to third parties. It will only be shared with parties directly involved in providing a service, such as:
- Payment processors
- Booking platforms (such as GetYourGuide or Google Business Profile)
- ICT- of hostingproviders
Processing agreements have been concluded with these parties to guarantee your privacy.
6. Cookies and analysis
The website makes limited use of cookies for:
- Basic statistics (such as via Google Analytics, anonymized)
- Language preference and functional settings
You can always disable cookies yourself via your browser settings.
7. Your rights
You have the right to:
- To gain access to your personal data
- To have incorrect data corrected
- To have data deleted (“right to be forgotten”)
- To restrict or object to processing
- Transferring data to another party (data portability)
If you wish to exercise these rights, please send an email to hello@fonsbollen.nl.
Your request will be responded to within four weeks at the latest.
8. Security
Appropriate technical and organizational measures are taken to protect your data against misuse, loss, unauthorized access and unwanted disclosure.
9. Complaints
Are you dissatisfied with how your data is processed? Please contact us first at hello@fonsbollen.nl. If we can't resolve the matter together, you can file a complaint with the Dutch Data Protection Authority via www.autoriteitpersoonsgegevens.nl.
10. Changes
This privacy statement may be updated from time to time.
The most recent version can always be found at www.fonsbollen.nl/Privacybeleid